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    How to Return - Policy
    Returning item(s) for a refund or exchange must be made within 14 days of receiving the order. Any returns made after this period may be rejected and sent back to the original delivery address.
    All returns must be sent back with a returns form. Please contact us for this by submitting an email and we will send you a form. If you have any uncertainties as to whether you’re eligible to return an item, please contact our Customer Experience Team by submitting a request.
    Customers are liable for the cost of returning item(s) and for the parcel itself until it reaches Airofin's premises. We highly recommend sending returns on a recorded delivery service to avoid any issues with the return reaching us. However, this is at customers’ discretion.

    Refund / Exchanges
    Refunds are issued against the original payment method used on the order and will reach your account within seven working days of Airofin receiving the return. You will receive an email confirming your refund.
     Exchanged items will be dispatched on a free delivery service within 7 working days of your return being processed. If there are any issues with your return you will be contacted via email.
     Please note:
    •We CANNOT accept returns or exchanges on underwear or socks, due to hygiene reasons.
    •We CANNOT accept returns or exchanges on any items which have been washed.
    •ANY items returned covered in animal or human hair will NOT be accepted.
    •ANY items which are discontinued and no longer sold on the website CANNOT be returned for exchange or refunded.

    Faulty Items
    If you believe your product is defective please contact us as soon as possible. You will be asked to send photos and, if deemed faulty, we may ask you to return the item for quality control purposes. 
    Postage costs to return faulty goods will be reimbursed up to the value of: £5.00 for UK domestic and £20.00 for international consignments. Anything paid over and above this will not be refunded. 
    We request that you keep all receipts when returning a consignment, as we require these as proof for reimbursement purposes.
     
    Warranty 
    Airofin products come with a 30-day manufactures’ guarantee that commences on the date of customer receiving the goods. Outside of this period, we will not be held liable for any quality issues that may occur. If we feel the nature of the fault is human error, not a manufacturing defect, Airofin withholds the right of refusing liability.