Refund policy

Refund / Exchanges
Refunds are issued against the original payment method used on the order and will reach your account within seven working days of Airofin receiving the return. You will receive an email confirming your refund.
Exchanged items will be dispatched on a free delivery service within 7 working days of your return being processed. If there are any issues with your return you will be contacted via email.
Please note:
•We CANNOT accept returns or exchanges on underwear or socks, due to hygiene reasons.
•We CANNOT accept returns or exchanges on any items which have been washed.
•ANY items returned covered in animal or human hair will NOT be accepted.
•ANY items which are discontinued and no longer sold on the website CANNOT be returned for exchange or refund.

How to Return - Policy
Returning item(s) for a refund or exchange must be made within 14 days of receiving the order. Any returns made after this period may be rejected and sent back to the original delivery address.
All returns must be sent back with a returns form. Please contact us for this by submitting an email. If you have any uncertainties as to whether you’re eligible to return an item, please contact our Customer Experience Team by submitting a request.
Customers are liable for the cost of returning item(s) and for the parcel itself until it reaches Airofin's premises. We highly recommend sending returns on a recorded delivery service to avoid any issues with the return reaching us. However, this is at customers’ discretion.